Refund and cancellation policy

What you pay for: families buy a plan (one-time payment, no auto-renewal) that lets them see helpers' phone numbers for the period shown at checkout. Helpers never pay anything. Prices are on the Pricing page and at checkout, including all taxes.

Cancellation: paid plans do not renew, so there is nothing to cancel. The free plan (2 numbers for 7 days, once per phone number and email) is the one exception: you choose a paid plan and set up autopay for it when you start; that plan is charged once when the 7 days end. Cancel in the app (My plan & payments) any time until 6 days, 23 hours, 59 minutes and 59 seconds after the free plan started and you will not be charged. You can stop using AsliAaya at any time; deleting your account does not by itself refund a payment.

Refunds: you can ask for a refund within 7 days of paying, from My plan & payments in the app (or by writing to support@asliaaya.in with your payment reference). Our team reviews each request and replies within 3 working days. If approved, the plan is closed and the full amount goes back to the original payment method — banks and Razorpay usually take 5–7 working days to show it.

Number not working: if a phone number you unlocked doesn't work, report it in the app within 7 days and that unlock is added back to your plan (up to 3 times per plan). This is a credit, not a cash refund.

Police verification add-on: if a police verification you paid for can't be completed, it is refunded automatically in full.

Failed or double payments: if money was taken but no plan was activated, or you were charged twice, write to support@asliaaya.in — the extra amount is refunded in full.

AsliAaya does not take part in the salary or any payment between a family and a helper, and cannot refund those.

Contact: support@asliaaya.in · Grievance officer: grievance@asliaaya.in